Lost password = lost account?

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Provoni2
Posts: 4
Joined: Apr 16, 2018 10:40

Lost password = lost account?

Postby Provoni2 » Apr 16, 2018 10:55

Hey all,

I lost the password to my account "Provoni" while moving to a new computer.

1. "I forgot my password" does not work:

Code: Select all

This page isn’t working
www.freebasic.net is currently unable to handle this request.
HTTP ERROR 500

2. In the course of 2 weeks I submitted at least 2 applications via "Contact us", and received no response.

3. "Chat Now!" is not working.

4. Need to make a new e-mail and new account just to get this through.

5. https://media3.giphy.com/media/RBeddeaQ5Xo0E/giphy.gif

6. Sorry for the drama.

Provoni
counting_pine
Site Admin
Posts: 5941
Joined: Jul 05, 2005 17:32
Location: Manchester, Lancs

Re: Lost password = lost account?

Postby counting_pine » Apr 16, 2018 12:14

Not sure why the Forgot Password feature isn't working, that might need looking into..

I could reset your password and email the new password to your old account's email address. Would that be OK?
fxm
Posts: 8171
Joined: Apr 22, 2009 12:46
Location: Paris suburb, FRANCE

Re: Lost password = lost account?

Postby fxm » Apr 16, 2018 12:52

Provoni2 wrote:In the course of 2 weeks I submitted at least 2 applications via "Contact us", and received no response.

I had a similar adventure in late 2011 / early 2012 when I could not access freebasic.net anymore ('403 Forbidden error'):
- I so sent a message to a FreeBASIC administrator, via sourceforge.net, but without any response.
- Many days later, I found by chance that it worked by Internet Explorer (I usually use FireFox) and therefore concluded that it came from me.
- So I contacted plasma on phatcode.net (host of freebasic.net) who guessed the cause and sent me the solution (blocking due to my browser useragent), all in less than two days!
Provoni2
Posts: 4
Joined: Apr 16, 2018 10:40

Re: Lost password = lost account?

Postby Provoni2 » Apr 16, 2018 20:06

counting_pine wrote:Not sure why the Forgot Password feature isn't working, that might need looking into..

I could reset your password and email the new password to your old account's email address. Would that be OK?

Yes please.
Provoni2
Posts: 4
Joined: Apr 16, 2018 10:40

Re: Lost password = lost account?

Postby Provoni2 » Apr 16, 2018 20:11

fxm wrote:
Provoni2 wrote:In the course of 2 weeks I submitted at least 2 applications via "Contact us", and received no response.

I had a similar adventure in late 2011 / early 2012 when I could not access freebasic.net anymore ('403 Forbidden error'):
- I so sent a message to a FreeBASIC administrator, via sourceforge.net, but without any response.
- Many days later, I found by chance that it worked by Internet Explorer (I usually use FireFox) and therefore concluded that it came from me.
- So I contacted plasma on phatcode.net (host of freebasic.net) who guessed the cause and sent me the solution (blocking due to my browser useragent), all in less than two days!

Ok, I have submitted a form to plasma with the issues.
fxm
Posts: 8171
Joined: Apr 22, 2009 12:46
Location: Paris suburb, FRANCE

Re: Lost password = lost account?

Postby fxm » Apr 16, 2018 20:45

Perhaps you did not well understand my remark (it was mainly, like for you, about the non response of admin to my mail). My problem was not a login problem but an upstream problem on access to the host of freebasic.net/forum.
Although Plasma is excellent, I do not think it is best placed to solve the problem of "I forgot my password" forum command.
Provoni2
Posts: 4
Joined: Apr 16, 2018 10:40

Re: Lost password = lost account?

Postby Provoni2 » Apr 17, 2018 20:02

counting_pine wrote:Not sure why the Forgot Password feature isn't working, that might need looking into..

I could reset your password and email the new password to your old account's email address. Would that be OK?

I have not received an email yet.
counting_pine
Site Admin
Posts: 5941
Joined: Jul 05, 2005 17:32
Location: Manchester, Lancs

Re: Lost password = lost account?

Postby counting_pine » Apr 18, 2018 12:38

I'm sorry, I've not sent one yet.
Provoni
Posts: 252
Joined: Jan 05, 2014 12:33
Location: Belgium

Re: Lost password = lost account?

Postby Provoni » Apr 18, 2018 20:22

Thank you, I am back.
Provoni
Posts: 252
Joined: Jan 05, 2014 12:33
Location: Belgium

Re: Lost password = lost account?

Postby Provoni » Apr 18, 2018 20:23

fxm wrote:Perhaps you did not well understand my remark (it was mainly, like for you, about the non response of admin to my mail). My problem was not a login problem but an upstream problem on access to the host of freebasic.net/forum.
Although Plasma is excellent, I do not think it is best placed to solve the problem of "I forgot my password" forum command.

Oops :)

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